Premier Inn Abu Dhabi Airport (Business Park)

“BAD SERVICE - REFUND BEING DENIED DESPITE PEOPLE LOSING THEIR LIVES IN REGION”

Hi. I wish to express how disgraceful PREMIER INN ABU DHABI BUSINESS HOTEL is treating myself and my wife. I was due to travel from India to Abu Dhabi for a week long holiday but due to the crisis in the Middle East region, I am unable to travel as flights have been cancelled and flight refunded. However, the hotel is not only REFUSING A REFUND, they are not even responding despite many emails and cancellation form requests being completed. Karolin Hany and Pratibha Bankar marked Womens Day couple of years ago with this statement. 'At Premier Inn, we operate very much like a family, looking out for one another and supporting our colleagues as best we can, which in turns ensures that our guests enjoy the very best in service' ARE YOU SURE ABOUT THIS?????? I am 70 years old, my wife is 72 years old yet Premier Inn Abu Dhabi Business Park Hotel clearly don't care about people dying in the area and want to keep the money. GREED. Have some shame. A simple full refund offered would allow me to be at ease and then would be happy to visit in the next year when things have normalised in the region. Please Please have some heart.

March 2026

“Friends stay”

Thank you for the reception staff who help for the travel plans in the force major situation special thanks to JULIA , ARUN DUTY MANAGER AND ASWIN

March 2026

“Zero flexibility during regional airspace closure”

Zero flexibility during regional airspace closure Our flights to Abu Dhabi were officially cancelled due to force majeure following the closure of UAE airspace. The entire trip collapsed, including a cancelled cruise. All other providers involved showed goodwill and processed cancellations despite non-refundable rates. Premier Inn Abu Dhabi Airport refused any cancellation and insisted only on a date change, even though travel to the country was impossible. In addition, direct attempts to contact the hotel were ignored. Emails remained unanswered, leaving us with no direct communication or clarification from the property itself. Policies are one thing. Refusing flexibility during a documented force majeure event — while also failing to respond to customer inquiries — is another. Very disappointing approach to customer care.

March 2026

“Surprisingly good”

In an industrial estate beside the airport is not where I would usually choose but it was a stopover on a very long trip. Pickup at airport and a clean room. A Pool and decent food. Loses one point for the hefty charge for an early check in.

February 2026

“Disappointed with Lack of Compassion in Medical Emergency”

stay away from this hotel . I had booked a stay under a non-refundable rate. Unfortunately, I was unable to travel due to a genuine medical emergency and provided documentation to support my situation. While I understand the terms of a non-refundable booking, I had hoped the hotel would consider a goodwill exception given the circumstances. Sadly, my request for flexibility was declined without any alternative solution or partial credit. What disappointed me most was not the policy itself, but the lack of empathy and customer support during a difficult time. Exceptional hospitality is shown when policies are balanced with compassion. Future guests should be aware that this property strictly enforces its cancellation terms, even in cases of medical emergencies.

February 2026

“Absolutely fine for us”

We felt the hotel was absolutely fine. We got the Etihad shuttle to the hotel, outside exit 7. Very easy, just asked staff member in airport. Check in straightforward. Room fine. We had meal in restaurant which was really good and enjoyed a drink in the bar. 15 mins by taxi from Yas Island, about 30 mins by taxi to city. We’d be happy to stay at this hotel again. One thing I would say is you are going to use the hotel’s free shuttle back to the airport, get there ahead of your departure time. It can fill quickly.

January 2026