Support.

Write to hello@fostay.com. We aim to reply within 24 hours for booking questions, changes and cancellations.

Please include your booking reference (it is in your confirmation email) and the email address the booking was made under.

Contact your hotel directly using the details on your confirmation, then email us so we can follow up.

An assistant can search Fostay and hold a rate for you, but you pay on fostay.com and your confirmation is emailed to you. An assistant cannot cancel or change a booking: email us with your booking reference instead.

Cancellation terms are shown with every rate before you pay and again in your confirmation.